As a CEO and corporate leader across fintech, cybersecurity, and financial services, Garrett has built and led organizations from a dozen to 700 people, refining the leadership practices described in the series The Flannel CEO. With a background in software and data engineering and business analytics, and as a CFA® Charterholder, Garrett blends analytical rigor with people-first leadership to drive growth, scale, and culture.
Most recently, Garrett led Critical Insight as CEO through strong growth, with repeated recognition by Gartner in the MDR Market Guide, by Inc. 5000 as one of the fastest growing companies, and by Washington’s Best Places to Work, including a top-10 ranking in 2021.
Previously, Garrett was Managing Vice President at Capital One, responsible for the ShareBuilder investing business, having led early stage teams teams through eventual acquisitions by ING DIRECT USA in 2009 and by Capital One in 2012. His prior roles included Divisional CIO at ING DIRECT ShareBuilder.
Garrett exited Capital One to re-enter the startup world, serving as CEO-in-Residence at Madrona Venture Labs, leading early-stage teams in building fintech product concepts and testing them through market engagement for differentiation and viability.
Garrett has participated in numerous fundraising and M&A transactions and has practical experience with both successful and challenging deals. He recently led Critical Insight through a complex sale process, working closely with the board and negotiating with multiple stakeholder groups across the capital stack to close a transaction that preserved the mission, ensured continuity for customers, and delivered the strongest economic outcome available within a challenging market.
Garrett continues to serve on the Board of Directors and Investment Committee for ShareBuilder 401k.
My team started calling me “The Flannel CEO” partly in jest, I am sure, but it was true that collared flannel shirts had become my daily wardrobe.
I grew up in a rural area, and flannel felt practical and approachable. As a small-town guy who once talked a lot about “those pinstripe bankers,” I felt more authentic in flannel.
When I think of leading people, I feel the same way. I wanted our team to have grounded methods of achieving real-world results.
Yes, we were fighting hackers using a cloud technology, data platforms, ML, and AI, but we weren’t doing it for the hype. We were mission-driven to defend critical infrastructure.
We knew when to dress up. I have worked in banking and own the mandatory pinstripe suit. I know the importance of caring for financials—I now hold the Chartered Financial Analyst designation. At Critical Insight, we defended hospitals systems, and when we visited those organizations, we keenly respected that healthcare management teams dress more formally. We certainly knew that an investor pitch in New York had better be done in formal attire.
But for our daily work, we needed to roll up our sleeves and get the job done.
Our style was maybe non-traditional, but only because we prioritized purpose and human connection over flash and jargon.
Flannel fit the bill.
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